If you haven't managed to get the right size, don't panic, we're here to help! You have 30 days to notify us that you need a new size and we can arrange an exchange or store credit. Please note that refunds are not issues for a 'change of mind'. Simply fill out the returns form below. For Faults or errors, please see details at the bottom of this page.
Hotmilk Offers:
- Easy Exchanges
- Store credit refunds
- Refunds - please allow 10-14 days for processing
*Please note that refunds are not for 'change of mind'. In this instance we accept an exchange or store credit. If unsure of size and you intend on buying multiple sizes, be aware that these only get a credit so please contact us for sizing advice.
Top Tip: Take our Fit Quiz or Email Us to work out what size you need!
To make an exchange or refund, follow these 2 simple steps...
STEP 1: Pop a note with your name, order number and exchange sizes needed
STEP 2: Return to this address
HM Collective - Returns
1/64 Aviation Ave
Mt Maunganui 3116
NZ
*Due to hygiene reasons swimwear, knickers and breast pads are unable to be returned or exchanged however Free gift with purchase must be returned if requesting a refund (this includes free knickers or breastpads)
*Sale items are not refundable, valid for exchange / store credit only. Garments must be in the original condition with swing tags attached and unworn.
*For LAYBUY purchase refunds, LAYBUY fees will be deducted from your refund.
*Garments must be in the original condition with swing tags attached and unworn.
For an exchange* please remember to let us know the product style and size you would like. *Please note your requested exchange size can not be held for you and may sell out before your return reaches us.
*In the unlikely event a garment is faulty, we have a generous 3 month policy for finding any faults, after that timeframe, it's considered wear and tear. Please email details and photos within 3 months to support@hmcollective.com.
Alternatively your can log your return below on our APP (but this is not necessary)
